How to contact Samsung customer care in Australia during Coronavirus lockdown?

How to contact Samsung customer care in Australia during Coronavirus lockdown

Samsung like Apple provides the best of customer services for Australians. If you need any help or want to ask any questions regarding your new or old mobile, you can contact Samsung customer care. Samsung has so many products besides mobile like Samsung TV, Samsung Washing Machine and all products have their own customer care support numbers and ways to contact.

Many Samsung users cannot find ways to contact Samsung in case of any technical or repair or warranty issue.  So at Samsung pokies here are the ways to contact Samsung customer care in Australia in case you seek any help.

How to contact Samsung customer care in Australia during Coronavirus lockdown?

With the global spread of COVID-19 impacting most communities, Samsung is adapting its practices to protect the health and wellbeing of people and customers.

As such, Samsung call centre is operating with extremely limited resources and they are unable to take incoming calls.

Here are alternative ways that you can contact Samsung Customer Care Team. Also understand that due to the volume of inquiries they are receiving, Samsung is likely to take longer than usual to respond to you.

Contact by live chat online:

Live Chat Team are available 8am-8pm AEST


Australia live chat support


For Technical Support

Phone: 1800 91 92 93

Opening hours
8:30am – 6pm (AEST)

Samsung will answer your product specific questions such as product usage of your devices, or symptom resolution, etc.

For Air Conditioners Technical Support

Phone: 1300 887 660 (Option1)

Opening hours
8:30am – 5pm (AEST)

Create an online service booking or get help by Auspost

Sign in with a Samsung Account on your mobile. Note that Samsung Account is a free, integrated membership that provided you access to a variety of Samsung services such as Find my mobile, Samsung Pay, Bixby and S-Health as well as the ability to track your repair.

Now register your product and upload your receipt

Then track your service or get real-time repair status updates

Samsung’s online mail-in system offers a convenient way for you to send your device to a Samsung Repair Centre.

Call for support

You can contact Samsung Support toll-free phone call at  1300 362 603 for assistance.

Email for support


How to contact Samsung customer care in Australia when things get normal?

Australia Samsung Store to contact

You can either contact by email, phone, live chat, online or visit any nearest Samsung Store.

Visit the following Samsung store in case you need any help

New South Wales

  • Samsung Sydney CBD: Sydney CBD 450 George St Sydney 2000
  • Samsung Westfield Parramatta: Westfield Parramatta Level 3, 159-175 Church St Parramatta 2150
  • Samsung Westfield Liverpool: Westfield Liverpool Level 2, Macquarie St Liverpool 2170
  • Samsung Westfield Chatswood: Westfield Chatswood Level 4, 1 Anderson St Chatswood 2067
  • Samsung Westfield Bondi: Westfield Bondi Level 2, 500 Oxford St Bondi Junction 2022
  • Samsung Westfield Miranda: Westfield Miranda Level 1, 600 Kingsway Miranda 2228
  • Samsung Westfield Penrith: Westfield Penrith Level 2, 585 High St Penrith 2750
  • Samsung Macquarie Centre: Macquarie Centre Herring Rd & Waterloo Rd North Ryde 2113


  • Samsung Melbourne Central: Melbourne Central Level 2, 211 La Trobe St Melbourne 3000
  • Samsung Highpoint Shopping Centre: Highpoint Shopping Centre Level 2, 120-200 Rosamond Rd Maribyrnong 3032
  • Samsung Westfield Doncaster: Westfield Doncaster Level 1, 619 Doncaster Rd Doncaster 3108
  • Samsung Westfield Fountain Gate: Westfield Fountain Gate Level 1, 352 Princes Hwy Fountain Gate 3805
  • Samsung Westfield Southland: Westfield Southland Level 2,1239 Nepean Hwy Cheltenham 3192
  • Samsung Chadstone Shopping Centre: Chadstone Shopping Centre Lower Ground, 1341 Dandenong Rd Chadstone 3148
  • Samsung Northland Shopping: Northland Shopping Ground Floor, 2-50 Murray Rd Preston 3072
  • Samsung Pacific Werribee: Pacific Werribee Derrimut Rd & Heaths Rd Werribee 3030


  • Samsung Westfield Chermside: Westfield Chermside Ground Floor, Gympie Rd & Hamilton Rd Chermside 4032
  • Samsung Westfield Garden City: Westfield Garden City Level 2, Cnr Logan Rd & Kessels Rd Upper Mount Gravatt 4122
  • Samsung Westfield Carindale: Westfield Carindale Level 1, 1151 Creek Rd Carindale 4152
  • Samsung Robina Town Centre: Robina Town Centre Lower Ground 1, 19 Robina Town Centre Dr Robina 4230

South Australia

  • Samsung Westfield Marion: Westfield Marion Level 1, 297 Diagonal Rd Oaklands Park 5046
  • Samsung Tea Tree: Tea Tree 976 NE Rd Modbury 5092

Western Australia

  • Samsung Westfield Carousel: Westfield Carousel Level 1, 1382 Albany Hwy Cannington 6107
  • Samsung Lakeside Joondalup: Lakeside Joondalup Ground Floor, 420 Joondalup Dr Joondalup 6027

Wanna know about Samsung Warranty on mobile devices, read our next post.

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